26 August 2026 · version 2026-08-26-r1 · TAFI Agent (app.tafi-agent.com) · under Law No. 195/2024 of the Republic of Moldova
These Terms and Conditions govern the relationship between you and the provider in respect of the service concerned — the TAFI Agent transport management platform (TMS), including the dispatch, fleet, documents, invoicing and driver-records modules. They constitute a binding agreement between you and the provider and are made available in accordance with arts. 6 and 9 of Law No. 284/2004 on electronic commerce.
Provider: TAFI SOLUTIONS S.R.L. (limited liability company)
IDNO: 1025600051060
Registered office: 17 Ciocirliei str., office 7, Centru, MD-2021 Chisinau, Republic of Moldova
Administrator: FINCIUC ANDRIAN
E-mail: [email protected]
Telephone: +373 69 130 410
Service address: app.tafi-agent.com
Provider — TAFI SOLUTIONS S.R.L. (limited liability company), the legal entity providing the Service.
Service — the TAFI Agent transport management platform (TMS), including the dispatch, fleet, documents, invoicing and driver-records modules, together with all its features, interfaces and related content.
User — Any person accessing the Service, whether or not they hold an account.
Client — The legal entity or authorised individual that has concluded a contract for the Service.
Account — The individual space protected by authentication credentials through which a User accesses the Service.
Client Content — The data, documents and materials uploaded or generated by the Client through use of the Service.
By accessing the Service, creating an account or ticking the acceptance box, you confirm that you have read, understood and fully accept these Terms and Conditions, together with the Privacy Policy and the Cookie Policy, which form an integral part of them. If you do not agree, please do not use the Service.
If you accept these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity.
The contract is deemed concluded at the moment the confirmation of acceptance is made available to you and can be accessed, under art. 21 of Law No. 284/2004. The technical steps are: completing the form, reviewing the data entered, expressing acceptance, and receiving the confirmation e-mail.
Before the final submission of any form you can return to the previous steps and amend the data entered. After submission, errors may be reported to the provider's e-mail address, and correction is carried out at no additional cost, to the extent that irreversible effects have not already occurred.
The text of the contract, in the form you accepted, is archived by the provider and remains available on request. The contract may be concluded in Romanian, Russian or English; in the event of any discrepancy between versions, the Romanian version prevails.
The provider makes reasonable efforts to ensure monthly availability of at least 99.5%, calculated per calendar month. Excluded from that calculation are: planned maintenance announced at least 48 hours in advance and normally scheduled outside business hours; unavailability caused by your own network or equipment; and force majeure events.
Technical support is available on working days between 09:00 and 18:00 (Republic of Moldova time) at the e-mail address given in section I.
You must not use the Service to:
Breach of this section may lead to immediate suspension of access, without prior notice, and to liability for the damage caused.
The Service, its source code, interfaces, structured databases, trade names, trade marks, logos and graphic materials are the property of the provider or its licensors and are protected by Law No. 139/2010 on copyright and related rights and Law No. 38/2008 on the protection of trade marks. You are granted a non-exclusive, non-transferable and revocable right of use, limited to the term of the contract and the agreed purpose.
Client Content remains the property of the Client. The provider acquires only the limited right to store, process and display it to the extent strictly necessary to provide the Service and any requested technical support.
The Service may include integrations with third-party services (maps, e-Factura, telematics systems, notification providers, payment processors). Their use is subject to those providers' own terms. The provider is not responsible for the availability, accuracy or conduct of third-party services, but makes reasonable efforts to select reliable providers and to inform you of any significant disruption.
Personal data is processed in accordance with Law No. 195/2024 on the protection of personal data and is described in the Privacy Policy, which forms an integral part of these Terms and Conditions.
To the extent that the provider processes personal data on behalf of the Client, the parties' relationship is governed by a data processing agreement concluded under art. 28 of Law No. 195/2024. The Client, as controller, warrants that it has a valid legal basis for the data it enters into the Service and that it has informed the data subjects.
The provider performs daily automated backups, retained on cycles of at most 90 days, in locations separate from the production environment. Backups do not replace the Client's obligation to periodically export its essential data.
On termination, the Client may request an export of the Client Content in a structured, commonly used and machine-readable format within 30 days of termination. After that period the data is permanently deleted, save where retention is required by law.
The applicable prices are those set out in the accepted offer or published on the pricing page at the date the contract was concluded. Invoicing is normally monthly or annual, in advance. The payment term is that stated on the invoice; failing such a statement, it is 15 calendar days from issue.
Price changes are notified at least 30 days before they apply and take effect from the start of the next billing period. If you do not accept the new price, you may terminate the contract before it takes effect, without penalty.
Failure to pay an invoice when due may lead to suspension of access following prior notice and a 7 calendar-day cure period.
The Service is provided with reasonable professional care, but without any guarantee that it will operate uninterrupted or entirely free of errors. The provider is liable for direct and foreseeable loss caused by culpable non-performance of its obligations.
To the extent permitted by law, the provider's aggregate liability for any claims arising in a contract year is limited to the amounts actually invoiced and collected in the 12 months preceding the triggering event. The provider is not liable for loss of profit, loss of data caused by the Client or a third party, or for indirect damage.
These limitations do not apply in cases of intent, gross negligence, injury to physical integrity, or in other situations where the law prohibits limitation of liability, including in relations with consumers under Law No. 105/2003 on consumer protection.
Neither party is liable for non-performance caused by a force majeure event within the meaning of art. 904 of the Civil Code of the Republic of Moldova — including natural disasters, armed conflict, widespread failures of communications networks or electricity supply, and acts of public authorities. The affected party notifies the other within 5 working days and makes reasonable efforts to limit the effects.
The provider may amend these Terms to reflect developments in the Service or in legislation. Material changes are notified at least 30 days before they take effect, by e-mail or by notice within the Service. If you do not accept the changes you may terminate the contract before they take effect; continued use after that date constitutes acceptance. Current version: 2026-08-26-r1.
These Terms are governed by the law of the Republic of Moldova. The parties will attempt to resolve any dispute amicably, by written notice and a 15-day response period. Failing settlement, the dispute is subject to the competent courts of Chisinau, Republic of Moldova.
Consumers additionally enjoy the rights provided by Law No. 105/2003 on consumer protection, including the possibility of complaining to the Consumer Protection and Market Surveillance Agency. Nothing in these Terms may restrict those rights.
